Telecoms companies are replacing the technology they use to provide landline telephone services. The change to digital services has already started and most customers are expected to be upgraded by the end of 2025.
Why is this happening?
Analogue networks have been in operation for decades and have reached the end of their serviceable life. New digital phone lines will allow providers to offer improved quality phone calls and many new features.
How will I be affected?
For most people this change will be straightforward. Your provider will contact you when your landline is due to be upgraded and advise what you need to do. You do not need to do anything until then.
Vulnerable customers and Telecare users
If you believe you or one of your relatives is a vulnerable customer or depends on a landline, you should notify your telephone provider who can offer additional support. You should also contact your Telecare provider ahead of any change to your telephone service as it may affect your equipment.
Durham County Council Care Connect customers can find more information at The BT Digital Upgrade and Care Connect or by calling 03000 262 195.
Find out what you, your family and neighbours need to do to be ready at UK transition from analogue to digital landlines
BT customers
BT are hosting a series of Digital Voice events in towns across the county in June. Their team will be on hand to offer support to their customers on the change to digital landline services. To find out more visit BT digital-voice events or call 0330 1234 150.
