Why is the Reboot scheme only available to registered charities and social enterprises?
Part of the eligibility to obtain the Microsoft software licenses at a significantly discounted price is that the devices they are installed on is only supplied to registered charities or registered social enterprises.

If you do not qualify for the scheme, refurbished devices are now more common place and widely available to buy. You could try searching on the Internet or local computer repair shops.

Do the devices come with a warranty?
Yes, Protech provide a 90 day warranty on the devices supplied. Note this does not include laptop batteries as due to their age, anything over a 30 minute battery life is considered to be good. Replacement batteries are readily available from reputable suppliers and would need to be purchased by you outside of the scheme.

It is essential that the receiving organisation tests out the equipment as soon as it is received to check they are happy with it. It is unlikely there will be any problems, but we are here to help if there are.

What sort of condition can I expect the devices to be in?
The equipment should be in relatively good condition, but may have some visible marks due to general wear and tear.

How many devices are available?
The availability of stock is ongoing as Protech will make regular collections from both Durham County Council (DCC) as well as other organisations they support. The device you receive may not necessarily have originated from DCC but will meet the minimum standard specification. Bear in mind that not all of the equipment collected will be suitable for reuse and this, along with the demand for devices, will affect stock levels.

How long does it take to obtain a device?
If the devices are in stock it will usually take two to four weeks from an eligible application being made.

What happens if you do not have something in stock?
If your application meets the eligibility criteria, but there is not any available stock, we will offer to place your order on a waiting list. Your order will be fulfilled at the earliest possible time, however it will depend upon the number waiting to be filled; the amount of reusable devices and how quickly they can be processed. Protech will contact you when the equipment is ready for delivery.

Is there a limit to the number of devices an organisation can order?
A limit may be put in place during periods of high demand. This may result in orders of six or more devices being split.

Why is there a charge for the equipment?
A number of things need to happen to the devices before they can be passed on. Firstly they need to be wiped to ensure council data and licenses are removed. Next they are checked over, and any devices deemed to be suitable for reuse have the new software installed. Finally the devices are tested to ensure they are fit for purpose. The charges help cover the costs for someone to do all of this. There is also the Microsoft software license cost and courier delivery to take into account.

Are any other types of equipment available?
Contact us if you need something different to the standard devices or if you are interested in different ICT related equipment altogether. We will put you in touch with Protech to check if they have something suitable and to discuss costs.