Step one – Check what services are available to your property
Most properties within the programme area can now access fibre-based broadband through one or more of the two main network providers listed below. Each has a postcode checker on their website that can help confirm if services are available:
In order to benefit, you will need to upgrade to a ‘fibre’ package – the change in speeds does not happen automatically when they are made available.
If fibre-based broadband is not currently available, see if the Gigabit or Rural Gigabit schemes can help you.
Step two – Compare packages and prices
If you are in a contract with your current provider, you can ask them about a possible upgrade.
If you are not in a contract, broadband comparison sites can sometimes help you find the best deal – remember to look for ‘fibre’ packages. Ofcom has a number of approved websites. Other comparison sites are also available.
Step three – Place an order with your chosen provider
Confirm what guaranteed minimum and range of download and upload speeds you should expect before signing up.
Step four – Enjoy the benefits of faster broadband speeds!
Contact us at digital.durham@durham.gov.uk if you need any further advice or support.