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Go faster

Step one – Check what services are available to your property

Most properties within the programme area can now access fibre-based broadband through one or more of the two main network providers listed below. Each has a postcode checker on their website that can help confirm if services are available:

Openreach

Virgin Media

In order to benefit, you will need to upgrade to a ‘fibre’ package – the change in speeds does not happen automatically when they are made available.

If fibre-based broadband is not currently available, see if the Gigabit  or Rural Gigabit schemes can help you.

Step two – Compare packages and prices

If you are in a contract with your current provider, you can ask them about a possible upgrade.

If you are not in a contract, broadband comparison sites can sometimes help you find the best deal – remember to look for ‘fibre’ packages.  Ofcom has a number of approved websites. Other comparison sites are also available.

Step three – Place an order with your chosen provider

Confirm what guaranteed minimum and range of download and upload speeds you should expect before signing up.

Step four – Enjoy the benefits of faster broadband speeds!

Contact us at digital.durham@durham.gov.uk if you need any further advice or support.

 

 

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digital.durham@durham.gov.uk
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